Domestic Violence - DOVE
For over the past four decades, HANAC has provided essential services for our communities through our various programs. While our programs cover many spectrums, one of HANAC's main objectives is to assist the underserved and low-income communities. As such, HANAC has dedicated a lot of time and resources to programs that highlight the importance of supporting Domestic Violence Survivors, and Crime Victims. Our goal, since our foundation is to serve the needs of vulnerable populations throughout New York City.
DOVE Programs
Our DOVE Program provides services to the residents of the Western Queens communities (Astoria, Jackson Heights, Elmhurst, East Elmhurst, Woodside, Corona, Long Island City, Sunnyside, Forest Hills, and Rego Park). These communities fall into Queens Community Districts 1, 2, 3, 4 and 6. It is expected that the Domestic Violence Survivors served by the HANAC DOVE Program will include many that have suffered traumatic, violent assaults, and domestic violence abuse.
If you encounter any emergency situation and/or need immediate emergency intervention; call 911 immediately.

To request a confidential and free appointment please contact the office at 718-396-5041 or send an e-mail to Mercy Campos at

Thank you for your valuable time and consideration in this matter we urge everyone to stay safe during this unprecedented period.
The Program Case Manager is providing on-line and phone supportive services to reduce the trauma that victims are exposed to. This support may include:

· Assisting domestic violence survivors via phone call to recognize, validate, and explore any problems or emotions that they are feeling. Stressing factors such as the COVID-19 pandemic may trigger substance abuse, limits victims to have access to social services and most likely lead them towards traumatic experiences. As a way to avoid situations like these, the case manager will follow-up with clients and support those individuals during emergencies and navigate them through safety work plans.

· Monitor individual`s behavior change(s). Most individuals are not prepared to navigate situations that are extremely difficult and we need to make sure that clients who have experienced trauma in the past would not be affected by situations in which they can get emotionally or physically hurt. The case manager has ongoing contact with the HANAC Legal Victim Assistance Attorney and the Health Access Case Manger to support cases that need legal and medical assistance.

· Discuss the meaning behind certain behaviors and issues pertaining to domestic abuse. Some clients may not recognize that they are part of an abusive pattern. Therefore, case managers will identify and work to ensure that clients are safe under circumstances that may result from the COVID-19 Pandemic.